ServiceDesk

Central point of contact for users

The ServiceDesk is a key element of management and support in organisations, providing a central point for managing and resolving user requests and issues relating to more than just IT services. Its functionality is essential for maintaining efficient operational processes and the satisfaction of both internal and external users. Through a simple web interface, ATTIS enables the creation of a single point of contact for the collection – submission of requests or trouble reports in the form of predefined “tickets” that can be further managed and distributed as specific tasks, to specific troubleshooters, and automatically report on the status of resolution to their principals. As part of the implementation, we will set up specific layouts for different types of requests or reports and the necessary workflow and comprehensive management reports to centrally manage all types of requests and reports. ServiceDesk ATTIS allows you to work with different groups of both internal and external users, where each group can have its own version of a web portal (End User Portal) that addresses its specific requirements. Each of these portals, however, works with one central DB and managers and administrators work in one environment.