ServiceDesk

A ServiceDesk That Doesn’t End in Your Inbox

Requests and reports come in from everywhere—via email, phone, and on paper—and no one knows exactly where a particular request is at any given moment or who is responsible for resolving it. ATTIS ServiceDesk replaces this with a single point of contact that operates on the same unified data model as the rest of the organization.

• A single point of contact for all requests and reports —a simple web interface replaces fragmented communication via email and phone.
• Predefined “tickets” with custom workflows for each type of request —from IT incidents to customer complaints to internal requests—each with its own resolution process.
• Automatic routing to specific handlers and tasks —the applicant receives regular updates on the status of their request, rather than being left in the dark after submission.
• Separate portals for different user groups (both internal and external), but all based on a single central database—managers and administrators work in a single environment, not in fragmented systems.